Fundamentals of data collection
The processing of your personal information (ie all information that may potentially allow your identification with reasonable means, hereinafter referred to as "Personal Information")
It is our commitment to only collect, store, process, transmit or delete your personal data with transparency and that are essential to provide you with the best services. We will inform you of how we use your personal data and for which purpose we ensure that we collect, share and store your personal data with reference to best practices in the field of security and protection of personal data.
When your personal data is collected, stored, processed, transmitted or deleted by other entities, we require the same level of privacy and security.
We want you to feel confident that your personal data is safe with us, as we will always be committed to protecting your privacy, and we assume with great seriousness and commitment our responsibilities regarding the protection of your personal data.
Whenever you have any doubts about the use that we make of your personal data, we will be available to help you through the email firstname.lastname@example.org that we put at your disposal.
They are necessary for the performance of our contractual obligations to you, as well as to provide our services, to protect our legitimate interests and to comply with legal and financial regulatory obligations to which we are subject.
What information do we collect?
We collect two types of data and information from Users.
The first type of information is unidentified and unidentifiable information about a User that may be made available or collected through the use of the Site ("Non-Personal Information"). Non-Personal Information being collected may include your aggregate usage information and technical information transmitted by your device, including certain software and hardware information (for example, type of browser and operating system your device uses, language preference, access, etc.) in order to enhance the functionality of our Site. We may also collect information about your on-site activity (e.g., pages viewed, online browsing, clicks, actions, etc.).
The second type of information is Personal Information, which is information that is individually identifiable, that is, information that identifies an individual or can reasonably effort to identify an individual. Such information includes:
Customer identification data - full or abbreviated name, address, telephone, e-mail, booking details - when you make a reservation on our Official Website and Booking Engine;
Credit or Debit card data - name of cardholder, type of card, card number, validity and security code - when making payment;
Customer data for subscription of newsletters - name, email and country - when subscribing to our newsletter;
User Data for contact - name, email, telephone, type of question and message - when you ask us to be contacted.
How can we receive information about you?
We have received your Personal Information from various sources:
When you voluntarily provide us with your personal information when registering on our Site;
When you use or access our Site as part of your use of our services;
From external suppliers, services and booking engine BookingButton UK Siteminder.
What information do we collect?
We may use the information for the following:
To communicate with - sending notices regarding our services, providing technical information and responding to any customer problem you may have;
To communicate with the customer and keep him informed of our latest updates and services;
To market our sites and products (see more in "Marketing");
For statistical and analytical purposes in order to improve the Site.
Hosting and operation of our Site;
Providing our customer services, including providing a personalized view of our Site;
Storage and processing of such information;
Provide you with marketing offers and promotional materials relating to our Site and services;
Conducting research, technical or analytical diagnostics;
We may also disclose information if, in good faith, we believe that disclosure of such information would be useful or reasonably necessary to: (i) comply with any applicable law, regulation, legal process or governmental request; (ii) enforce our policies, including investigations of potential violations thereof; (iii) investigate, detect, prevent or take action with respect to illegal activities or other offenses, suspected fraud or security issues; (iv) establish or exercise our rights to defend ourselves against legal claims; (v) to prevent damage to our rights, property or safety, our users, your own security or that of third parties; or (vi) for the purpose of cooperating with law enforcement authorities and / or if we find it necessary to enforce intellectual property or other legal rights.
You can request to:
Receive confirmation that non-personally identifiable information about you is being processed and access your personal information stored along with supporting information.
Receiving a copy of the user's information, voluntarily and directly, provided us in a readable format.
Request rectification of your personal information that is under our control.
Request the exclusion of your personal information.
Deny the processing of your personal information by us.
Request restriction on the processing of your personal information by us.
File a complaint with a supervisory authority.
However, please note that these rights are not absolute and may be subject to our own legitimate interests and regulatory requirements.
If you wish to exercise any of the above rights or wish to receive further information, please contact our Data Protection Department using the details provided below:
Phone: +351 913120770
We will retain your Personal Information for the time required to provide our services and as required to comply with our legal obligations, resolve disputes and enforce our policies. Retention periods will be determined taking into account the type of information collected and the purpose of such collection, taking into account the applicable requirements for the situation and the need to destroy outdated information. Under applicable regulations, we will maintain records that contain customer personal data, communications and anything in accordance with applicable laws and regulations.
We may rectify, reset or remove incomplete or incorrect information at any time and at our sole discretion.
A cookie is a small piece of information that a site assigns to your device while you are viewing a site. Cookies are very useful and can be used for different purposes. These include allowing you to navigate between pages efficiently, enabling automatic activation of certain features, remembering your preferences, and making user-service interaction faster and easier. Cookies are also used to help ensure that the ads you see are relevant to you and your interests and to compile statistical data about your use of our services.
The Site uses the following types of cookies:
. "session cookies" that are only stored temporarily during a browsing session to allow normal use of the system and are deleted from your device when the browser is closed;
B. "persistent cookies" that are read only by the Site, saved on your computer for a fixed period, and are not deleted when the browser is closed. These cookies are used when we need to know who you are for recurring visits, for example, to allow us to store your preferences for next access;
W. "third-party cookies," which are defined by other online services that perform the content on the page that the user is viewing, for example, third-party analytics companies that monitor and analyze our web access.
Cookies do not contain information that personally identifies you, but personal information we store about you may be linked by us to information stored in and obtained from cookies. You may remove cookies by following the instructions of your device preferences; however, if you choose to disable cookies, some features of our Site may not work properly and your online experience may be limited.
Collection of Third Party Information
How can we protect your information?
We take great care in implementing and maintaining the security of the Site and its information.
We have a diversity of information security measures, in line with the best national and international practices, in order to protect your personal data, including technological controls, administrative, technical, physical measures and procedures that guarantee the protection of your personal data, preventing unauthorized use, unauthorized access and disclosure, loss, improper or inadvertent alteration, or unauthorized destruction. We have taken on the subject of information security the same commitment of continuous improvement by which we are guided in our daily activity.
Among others, we highlight the following measures:
Restricted access to your personal data only by those who need them for the purposes we have set out above;
Storage and transfer of personal data only safely;
Protection of information systems through devices that prevent unauthorized access to your personal data;
Implementation of mechanisms that guarantee the safeguarding of the integrity and quality of your personal data;
Continuous monitoring of information systems, with the aim of preventing, detecting and preventing the misuse of your personal data;
Redundancy of storage equipment, processing and communication of personal data, to avoid loss of availability.
When required by law, we may have to disclose your personal data to authorities or third parties, in which case our control over how your personal data are protected is limited.
While we take reasonable steps to protect information, we can not be held liable for acts by unauthorized access or misuse of our Site, and we make no warranty, express or implied, that we will prevent such access.
How and Why We Use Your Personal Information
We use your personal data with the following objectives:
Management of reservations and management of charges and payments - to proceed and process your reservation of accommodation;
Marketing and direct marketing - to inform you about news and offers that may be of interest to you;
Customer Management - to respond to your request for contact.
For How Long We Keep Your Personal Information
For the purposes of managing reservations and management of collections and payments and for marketing and direct marketing purposes, we retain your personal data while consenting to your treatment.
For the purposes of customer management (contact), we retain your personal data while consenting to your treatment.
Once you have withdrawn your consent, your personal data will be anonymised or destroyed / disposed of safely.
Transfer of data outside the EEA
We note that some data recipients may be located outside the EEA. In such cases, your data will be transmitted only to countries approved by the European Commission, ensuring an adequate level of data protection, or we will enter into legal agreements that ensure an adequate level of data protection.
We may use your Personal Information such as name, email address, telephone number, etc. ourselves or using our third party subcontractors for the purpose of providing you with promotional materials relating to our services that we believe may be of interest to you.
Out of respect for your right to privacy, we will provide you within such marketing materials with the means to refuse to receive further marketing offers from us. If you unsubscribe, we will remove your email address or phone number from our marketing distribution lists.
We understand the importance of protecting children's privacy, especially in an online environment. The Site is not designed for or directed to children. Under no circumstances should we allow the use of our services by minors without the prior consent or authorization by a parent or legal guardian. We do not knowingly collect Personal Information from minors. If a parent or guardian becomes aware that your child has provided us with Personal Information without his or her consent, he or she should contact us at email@example.com.
How to talk to us
In case of general doubts about the Site or about the information we collect about you and how we use them, please contact us at firstname.lastname@example.org.
Company: Joel Alexandre Andrade Pereira
Headquarters: Lugar dos Bairros nº67 Vilar da Veiga 4845 - 065 Gerês, Terras de Bouro, Braga, Portugal
Phone: +351 913120770
Last modified 1/1/2019